Founded by Jesse Lipson (founder and former CEO of ShareFile), Real Magic has been named one of the Triangle’s most promising startups. Our first product, Levitate (www.levitate.ai), is a keep-in-touch marketing platform designed to help relationship-based businesses grow by staying top of mind in an authentic, personal way. Our mission--to help make the world a more creative and entrepreneurial place--is fueled by four core values:
As a member of the Support Team, the Product Support Specialist answers product and billing questions over chat, email and phone. One of our core values is showing customer empathy and we demonstrate this by empowering support specialists to solve customer problems. This role requires someone with the ability to problem solve and troubleshoot technical issues and then communicate with internal stakeholders, team members, and the customer.