Implementation Specialist

Raleigh, NC

Founded by Jesse Lipson (founder and former CEO of ShareFile), Real Magic has been named one of the most promising startups in the Triangle. Our first product, Levitate (www.levitate.ai) is a keep-in-touch marketing platform designed to help relationship-based businesses grow by staying top of mind in an authentic, personal way. Our mission—to help make the world a more creative and entrepreneurial place—is fueled by four core values:

  • Create Magic
  • Show Customer Empathy
  • Make Data-Driven Decisions
  • Focus on Solutions, Not Problems

We are looking for an Implementation Specialist to serve as one of the key go-to persons between Sales and Customer Success, assisting new clients with their account setup. We are looking for an organized, tech-savvy candidate with excellent communication skills and the ability to learn quickly.

Responsibilities

  • Manage implementation calls with clients to ensure successful setup 
  • Collaborate with the Sales, Support, and Customer Success teams to ensure seamless handoff across teams
  • Resolve challenging issues with effective problem-solving skills and cross-functional collaboration, particularly with Support and Engineering teams
  • Document all customer inquiries in CRM tool
  • Effective time management to ensure that implementations timelines are met each and every time

Qualifications

  • Excellent communication skills
  • Maintain a professional manner with clients at all times
  • Strong problem-solving skills
  • Ability to work in a fast-paced environment with excellent time management
  • 1-2 years of customer experience

Benefits

  • Medical insurance
  • Vision insurance
  • Dental insurance
  • 401(k)
  • Paid maternity leave
  • Paid paternity leave
  • Disability insurance
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